Q: What are the opening hours?
A: Definition Health Club is open 24/7 365 days of the year. Staffed hours are Monday to Friday from 6:00am to 9:00pm, Saturdays & Sundays from 7:00am to 4:00pm. Please note the Pool & Sauna are only open during staffed hours
Q: What is the appropriate gym attire?
A: Each time you attend the gym you need to dress in comfortable clothing such as shorts and a t-shirt, closed in gyms shoes, a towel and a drink bottle are also a must. A selection of drinks can be bought from the club and towels can be purchased for $15 each or 2 for $20.
Q: Can I bring a friend with me as a guest?
A: When you sign up you are given 2 Free Passes that you are free to give out to friends and family members. We also offer first time users of Definition Health Club a free 7 day pass to come down and try out all of our facilities for 7 consecutive days for FREE. If your guest is new to our club we would be more than happy to set them up on this pass.
Q: How do I update my personal or account details?
A: To update any of your details you can do so by popping down to the club and speaking to one of our friendly frontline staff, via telephone on 9313 5088 or via email to email@example.com.
Q: How do I use the lockers?
A: Our lockers system is complimentary to all patrons and is very straight forward. If you require a locker, you just need to request one at reception. We always swap your keys or a card for the locker key just so you remember to exchange it back at the end of your visit. Alternatively we can hold onto your keys by giving you a number and putting them on that hook.
Q: What if I lose my keytag?
A: No problem, a new key tag can be issued at a cost of $5 and we are able to issue you a new one within minutes. However if the key tag is faulty or just old and worn we will happily replace it at no charge. 24 hr keytags if lost will be replaced for $30.
Q: What hours are the crèche open?
A: The creche is open Monday to Friday from 9:00am to 12:00pm and Saturdays from 8:00am to 12:00pm.
Q: How much does the crèche cost?
A: The creche costs $3 per child, per visit for up to 2 hrs. Bookings are essential and can be made up to one week in advance (please note the parent must be in the gym at all times whilst their children are in the creche).
Q: If I go on Holidays what happens to my membership?
A: Unlike many other gyms, here at Definition we do not charge a freeze fee when you go on a holiday or need time off for an injury. Our policy is for any time between one month and three months, you can freeze your membership at no charge and the time you have taken off will be added onto the end of your membership. To suspend your membership, simply pop into the club and fill out a leave/suspension form, providing relevant documentation eg: medical note or travel itinerary.
Q: Who do I speak to if I have any questions about my membership?
A: If you have any questions, queries or concerns regarding your membership simply call the club on 9313 5088 and one of our friendly Membership Consultants will get back to you promptly to discuss further. Alternatively email your questions, queries or concerns through to firstname.lastname@example.org and we can respond via email.
Q: How do I go about cancelling my membership?
A: To cancel your membership you will need to call the club on 9313 5088 to make an appointment with one of our Membership Consultants. On the phone they will discuss the documentation you may need to provide and when you come in they will help you through the Cancellation Form that will need to be completed and let you know the terms of your particular membership.
Q: How old do I have to be to join?
A: If you are between the ages of 14-16 years old you are able to attend the gym. This requires a consent form that needs to be authorised by a Parent/Legal Guardian which includes 2 compulsory and mandatory personal training sessions to be completed. From the ages of 14-16 you will be excluded from the weights area and the Les Mills Bodypump classes as it is not considered safe for a body that is still growing unless supervised by a Definition Health Club Personal Trainer. For this very reason 14-16 yr olds are not allowed in the gym on a free day pass or casual entry fee. At 16 years of age you are welcome to use the gym independantly.
Q: Is Group Fitness an extra cost?
A: Our current membership prices include access to all of our Group Fitness Classes, including Body Combat, RPM, Body Step, Body Pump, Grit Strength & Cardio, Body Balance, Body Jam, CXWORX, Yoga, Pilates, Aqua and Aqua Gymsticks.
Swimming Pool & Swimming Lessons
Q: Can I get a pool only membership?
A: Unfortunately we do not offer an exclusive pool only membership. All of our memberships are all inclusive and our pool itself is a members only privilege.
Q: Can I bring my children in the pool with me?
A: Unfortunately children under the age of 16 are unable to use our pool facilities as there is NOT an active lifeguard on duty and it is a member’s only swimming pool. Children are able to use the swimming pool only when they are participating in a paid swimming lesson with one of our AUSTswim accredited instructors.
Q: Are swimming lessons available?
A: Yes we do run Adults and Children’s swimming lessons all year round. Children’s classes are run Monday through to Thursday and cost $14 per lesson per child and they run in sync with the school term (either 9 or 10 weeks). Adults swimming lessons are one on one and cost $25each for a 30 minute session. We also offer baby (PODS’) classes for children aged 3 months – 36 months. Any enquires / bookings can be made at reception and our Swim School Coordinator will get back to you swiftly.
Q: Are any children’s fitness programs available?
A: TX is created for pre-teens aged 10 – 14 years by a DHC Personal Trainer. This class will introduce them to the fundamentals of fitness, providing them with the knowledge and skills to transition into healthy and fit lifestyle. This will focus on the basics of functional strength training and agility work – including skipping, boxing, foot work, cardio / body weight training and more. *Cost is $14 per class*